Contact Us
This page explains how to reach the editorial team behind Online Casino Sites, what we can realistically help with, and where to go instead when your question is really for a casino, a state regulator or a support organization. Most messages we receive fall into one of those last three categories, so reading the sections below first will usually get you an answer faster than waiting on a reply from us.
What to contact us about
We are a research and comparison publisher covering US online casinos. We do not operate a casino, hold player funds, process payments or have access to any account you have opened with an operator. With that in mind, here is what is worth writing to us about and what is not.
| We can help with | We cannot help with |
|---|---|
| Corrections to bonus terms, wagering requirements or payout information published on this site | Unlocking, closing or verifying your casino account |
| Questions about how we rate and rank operators | Releasing a withdrawal, reversing a deposit or chasing a pending payout |
| Explaining a term you have read here — RTP, volatility, KYC, cashout limits | Anything involving your personal identity documents, which we never want sent to us |
| Reporting a broken link, outdated review or a page that contradicts itself | Gambling advice, tips or predictions about outcomes |
| Partnership, advertising and media enquiries | Adjudicating a dispute between you and an operator |
If you are contacting us about a specific review, include the page URL and the date you read it. Casino terms change without notice, and knowing which version you saw makes a correction much quicker to verify.
How to reach the editorial team
Use the contact form on this page. It routes to the editorial inbox monitored by our writing and fact-checking staff, including Kelsey Jennings, who maintains the payout and banking sections of the site. We do not publish a phone line — we would rather answer in writing, with links and evidence attached, than give a verbal answer that can be misremembered.
To help us reply usefully:
- State what you are asking about in the first line: a correction, a general question, a complaint about an operator, or a business enquiry.
- Name the casino if one is involved, and the page on this site where you read about it.
- Include dates and dollar amounts where they matter, but leave out account numbers, card details, Social Security numbers and copies of ID.
- Tell us which state you are in. Legal availability, payment methods and withdrawal handling all vary by state, and an answer that is correct in one is wrong in another.
We aim to acknowledge messages in the order they arrive. We cannot promise a fixed response time, and we do not always reply to unsolicited commercial pitches.
Where to take a casino complaint or withdrawal dispute
We have no authority over any operator and cannot compel one to pay. If money is involved, go through the proper channels in this order — and keep records at every stage.
- The casino's own complaints procedure. Contact support in writing, not by phone, and ask for a ticket or case reference. Most operators publish a formal complaints policy with escalation steps and timeframes in their terms.
- The regulator that licenses the site in your state. In the US, real-money online casino gaming is authorized state by state — by bodies such as a state gaming control board or division of gaming enforcement — not by any single federal licence. Federal law shapes the framework, but the licence, the player-protection rules and the complaints route all sit with the state. Check which regulator, if any, covers the site before you file.
- Your payment provider. If a deposit was taken in error, your bank or card issuer has its own dispute process. This is separate from the casino's and has its own deadlines.
Common reasons a payout stalls are worth knowing before you escalate: incomplete KYC identity verification, a source-of-funds check triggered by a large or unusual deposit pattern, an unmet wagering requirement on a bonus, a withdrawal below the site's minimum, or a weekly or monthly withdrawal limit that caps how much leaves the account at once. None of those are disputes yet — they are steps in a process. A dispute starts when the operator will not explain the hold or ignores its own published timeframes.
A note on commercial relationships
Online Casino Sites earns revenue from affiliate partnerships. If you follow a link from this site to an operator and open an account, we may be paid a commission. That arrangement does not buy position, rating or favorable wording, and we do not remove a limitation from a review because a brand pays us. If you think a page reads like an advertisement rather than an assessment, that is exactly the kind of message we want through the contact form.
The operators we cover, and what readers ask about them
The brands ranked on this site are the ones we get the most questions about. Ratings shown are our own editorial scores, not customer-review averages, and every headline offer below is advertised by the operator — we have not verified any individual payout. Always read the full bonus terms on the operator's own site before depositing, because the conditions attached are what determine whether a bonus is worth taking.
Raging Bull
Raging Bull draws the heaviest correspondence of any brand we cover, largely because its advertised 410% up to $10,000 plus 50 free spins is the largest headline figure on our list. That size is exactly why readers write in. A percentage match of that scale is almost always tied to a high playthrough multiple, a maximum bet per spin while the bonus is active, an expiry window, and a cap on how much of the bonus-derived balance can be cashed out. Our assessment is that the number on the banner and the money you can realistically withdraw are two different figures, and the gap is set by those four terms. The limitation to weigh: large-percentage offers concentrate risk in the fine print, and a max-bet breach can void the balance outright rather than merely reduce it. If a Raging Bull hold is the reason you are here, the terms page is the first document to read, not our review.
Magician Bet
Magician Bet is on this page because its 101% No Wagering offer answers the single most common question we receive: can I withdraw a bonus without playing it through? A no-wagering structure means the credited amount behaves more like cash than a locked balance, which removes the playthrough arithmetic that causes most disputes. Where it needs scrutiny is elsewhere — no-wagering offers typically carry a lower ceiling, may restrict which games contribute, and can still impose a minimum withdrawal and a verification step before the first payout. Our rating of 9.9 reflects the clarity of the structure, not the size of the reward. Readers chasing a big headline number will find this offer small by comparison.
Slots of Vegas
Slots of Vegas sits here on a 375% bonus plus 50 free spins on Cash Chaser. Game-specific free spins are the detail readers most often miss: spins tied to one title cannot be moved to a higher-RTP game of your choosing, and winnings from them are usually credited as bonus funds subject to their own playthrough and cashout cap. The site's draw is a slots-led library; the trade-off is that a slots-weighted offer contributes little if you intend to play blackjack, roulette or baccarat, where table games often count at a reduced rate or not at all toward wagering. Its weakness for our purposes is the narrowness — this is not the offer for a table-game or live-dealer player.
The rest of the list at a glance
| Brand | Advertised offer | Editorial rating | What readers most often ask |
|---|---|---|---|
| Uptown Aces | 600% for new players | 9.8 | How the highest match percentage on the list translates into a withdrawable amount |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 | What coin-and-card rewards are worth in cash terms, if anything |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 | How sweeps-coin balances differ from a dollar balance |
| BetUS | 200% up to $4,000 for new players | 9.4 | Whether a casino bonus and a sportsbook bonus share one rollover |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 9.4 | Whether a $20 purchase requirement makes this a paid offer |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.0 | How multi-deposit offers stagger the bonus and the wagering |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 9.0 | Crypto-denominated bonuses and how volatility affects the value |
Note on the Amazon Jackpots and Zumba Cards entries: where an offer requires a purchase or is denominated in sweeps coins rather than dollars, it is not free and it does not convert to cash on a one-to-one basis. Read the redemption rules before you buy.
Money questions we answer most
Banking is the subject of roughly half the mail we get, so here is the general shape of it. Specifics vary by operator and by state, and we will not quote a figure we have not verified on the operator's own terms page.
- Getting money in. Debit cards are the most widely accepted method at US-facing casinos. Credit card deposits are accepted by some operators and declined by some issuers as a matter of policy. ACH bank transfers and online banking are common at state-licensed sites, as are prepaid play+ style cards and cash-at-cage options where a land-based partner exists. E-wallets appear at some sites; PayPal availability is patchy and depends on both the operator and your state, so check before you rely on it.
- Minimum deposits. Typically a low dollar figure, but a bonus often has its own higher qualifying minimum. Depositing below it forfeits the offer, and operators are rarely willing to apply a bonus retroactively.
- Getting money out. Withdrawals generally have to return to a verified method you have used to deposit, subject to the operator's rules. Expect a minimum withdrawal amount, a per-transaction or weekly cap, and a pending or reversal window before processing starts.
- Timings. E-wallets are usually fastest once approved, card returns and ACH slower, paper check slowest. Advertised processing times are what the casino states, not a result we have observed, and verification delays sit on top of them.
- Fees. Many operators process one withdrawal per period without charge and levy a fee beyond it. Currency conversion, crypto network fees and third-party processor charges are separate from anything the casino charges.
What you are actually playing
If your question is about a game rather than a payment, it usually comes down to one of these categories. Slots dominate most libraries and vary by volatility — low-volatility titles pay smaller amounts more often, high-volatility ones the reverse — and by return to player, a long-run theoretical percentage that says nothing about any single session. Progressive jackpots pool contributions across players and often require a maximum-qualifying bet to be eligible. Table games including blackjack, roulette and baccarat run on random number generators in their digital form and typically contribute at a reduced rate toward bonus wagering. Live dealer rooms stream a human croupier in real time and frequently sit outside bonus eligibility altogether. Mobile play is generally offered through a browser or a dedicated casino app, with the app version occasionally carrying a smaller game selection than desktop. If a review on this site gets a game category wrong, tell us.
The other products these brands run
Several operators we cover are not casino-only, and readers sometimes write to us having confused one product with another. BetUS, for example, runs sportsbook betting alongside casino play; sports and casino promotions usually carry separate terms, separate rollover and separate contribution rules, and a bonus earned in one section rarely unlocks against wagering in the other. Bets.FM operates with crypto-denominated balances, which changes how deposits, bonuses and withdrawals behave compared with a dollar account. Sweepstakes-style brands such as Zumba Cards and Amazon Jackpots use coin balances and redemption rules rather than straightforward cash wagering. Before you escalate a complaint, check which product your balance actually sits in — it is a frequent cause of crossed wires with support.
Who can play, and the rules that apply
You must be at least 21 to use the operators covered here, and legal real-money online casino play in the US depends on the state you are physically located in, not where you live or where the site is based. Some states license and regulate online casino gaming; many do not. Accepting customers from a state is not the same thing as being authorized to serve them, and we encourage readers to confirm a site's licensing status with their state regulator before depositing. Identity verification is a legal requirement at licensed operators, not an obstacle they invented — expect to supply proof of identity and address, and in some cases proof of where your funds came from.
No casino is completely safe, and no one can guarantee a withdrawal or a win. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem. Deposit limits, loss limits, time-outs and self-exclusion are available at licensed sites, and blocking software can restrict access at the device level. If you are worried about your own or someone else's gambling, the National Council on Problem Gambling's helpline, 1-800-GAMBLER, is confidential and available 24/7. Our responsible gambling resources go into the tools in more detail.
Before you write to us
A quick checklist that resolves most enquiries without needing a reply:
- Question about our ratings or who we are? See how we work and who writes here.
- Question about using this site, our disclaimers or affiliate links? The site terms cover it.
- Question about a specific bonus balance, hold or payout? That has to go to the operator first — we cannot act on your account.
- Spotted something wrong on a page? Send the URL and what you think is inaccurate. Corrections are dated when we publish them, and the information on this page was last checked on Sep 25, 2026.
If none of that covers it, use the form and tell us plainly what you need. We would rather get a short, specific message than a long one, and we would rather hear that we got something wrong than leave it uncorrected.